Frequently Asked Questions (FAQs)

Product & Styling

Are your products handmade?

Our clutches are carefully curated from talented artists and suppliers based on trending styles. While we don’t manufacture them ourselves, we ensure each piece is chosen to complement your outfit beautifully.

What materials are your clutches made of?

Our products are crafted using premium materials such as high-quality fabrics, faux leather, metal frames, and exquisite embellishments. You can find complete material details on each product page.

Are the clutches exactly the same as shown on the website?

Yes, our product images are professionally shot to reflect accurate design and color. However, slight variations may occur due to lighting or screen settings.

Can you help me choose a clutch for my outfit?

Of course! Just send us a photo of your outfit via WhatsApp or DM, and we’ll suggest a perfect match.

Do you offer custom designs or colors?

Not currently, but we’re working on launching customisation options soon. Stay connected!

Do you offer gift boxes or gift wrapping?

Yes! We offer gift boxes and wrapping at a small additional cost.

Ordering

How do I place an order?

Browse our collection, select your favorite clutch, click “Add to Cart,” and follow the steps at checkout. Once confirmed, your order will be shipped within 12 working hours and delivered in 4–8 days depending on your location.

What is your cancellation or return policy?

Since our clutches are personal, handcrafted designer pieces, we do not accept cancellations or returns. Kindly review product details before placing your order.

Payment

Is Cash on Delivery (COD) available?

 Yes, COD is available with a ₹200 non-refundable booking fee to confirm your order.

What payment methods do you accept?

We accept credit cards, debit cards, UPI, net banking, and most secure online payment methods.

Shipping

How long does delivery take?

Delivery usually takes 4–7 business days across India. Delays may occur due to unforeseen events such as strikes, lockdowns, natural calamities, or logistics disruptions.

Do you ship internationally?

Yes, we offer international shipping at an additional cost. Delivery timelines vary by destination.

Collaborations & Vendor Inquiries

I’m a seller/designer. Can I sell through MOHAK?

We’d love to explore potential partnerships! Share your portfolio with us on WhatsApp at 9930381978.

Can I collaborate as a content creator?

Yes! If you're an influencer or content creator, send us a DM or email with your profile and past work. We’re always excited to connect with new talent.